The management of Securities BackOffice Solutions, Inc. strongly believes that ongoing system support is crucial to our relationship with our clients. In order to accomplish this goal, we have established a support system that enables system users to reach one of our support personnel quickly when a system question arises. Users may contact us via a toll free support line or designated email address. User questions are answered when received on the toll free line or answered within 1-2 hours of receipt via our email help address. In all cases, an acknowledgement of the user's question will occur within an hour of receipt. In cases where a question or issue needs to be researched by our support staff, the user will be informed of the status of their question on the day it is received. User questions are typically answered within one hour of receipt.

The Maintenance & Support plan includes all system upgrades and enhancements made to our systems. In addition there is access to our toll free telephone and email support options. Under all system pricing options, maintenance and support is free for the six-month period following system installation.